Refund Policy
Understanding our Refund Policy
At Luna & Milo, we are committed to ensuring a positive experience with our products and services. Please read our refund policy carefully to understand the guidelines regarding returns, replacements, and refunds.
Digital Products
All sales of digital products (such as e-books and digital art prints) are final. Due to the nature of digital downloads, we do not offer refunds or exchanges on digital products once they have been purchased. If you encounter any issues with your download, please contact us, and we’ll be happy to assist.
Print-on-Demand Merchandise
Our physical merchandise, fulfilled by Printify, is custom-made upon order. Because each item is made specifically for you, all sales are considered final. However, if your item arrives damaged, defective, or if the wrong item was shipped, please reach out to us within 30 days of delivery. We will work with Printify to resolve the issue by offering a replacement or a refund, at our discretion.
Printed Books
Print copies of our books are available exclusively through Amazon and are subject to Amazon’s refund and return policies. For any issues with a printed book purchased on Amazon, please contact Amazon customer support directly.
How to Request a Refund or Replacement
If you believe you qualify for a refund or replacement under this policy, please contact us at [Your Contact Email] within 30 days of receiving your order. Include your order number, details of the issue, and any relevant photos of defective items. We aim to respond promptly and provide guidance on the next steps.
Exceptions and Limitations
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Refunds will not be issued for customer error, such as ordering the wrong size or color of a product.
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We are not responsible for items damaged due to misuse or mishandling after delivery.
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Refund requests made beyond the 30-day period after delivery will not be honored.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page, and it is your responsibility to review them periodically.
Contact Us
If you have any questions regarding our Refund Policy, please contact us at booksfun1111@gmail.com